Chip NoVaMac
Apr 7, 11:38 PM
After reading more of the responses working retail I might be able to shed on some light as to why BB might hold back on selling what they have on hand.
As one poster mentioned BB store managers have a quota or sales goal to make each day it seems. The sad fact is that when hot products enter the market they can skew your sales data for that day, week, or month. So taking and throttling sales to make ones sales goal can help out the following year.
Sadly sometimes you get corporate HQ that is just focused in on gains over LY, never mind that hot product that was blowing off the shelves was the reason for it. In particular for a publicly traded company that has shareholders to answer to.
As an example; lets say the local BB store got a 100 iPad 2 64GB 3G's in this morning. That is about $83K in sales. And lets say they average sales without the iPad 2 for the same day LY was $500K. Next year that manager would be looking at needing a $583K to make his goal.
Bean counters at the corporate level don't care one red cent about any hot item that caused the spike. Nor do shareholders of public companies. I personally have seen in the past when the store I worked for made it goal for the day, hold back on processing an order till the next day to give us a jump on the next days sales. But NEVER to the point that customers with money in hand were denied buying the product right then and there.
And that is where I think BB is getting in trouble with Apple right now....
As one poster mentioned BB store managers have a quota or sales goal to make each day it seems. The sad fact is that when hot products enter the market they can skew your sales data for that day, week, or month. So taking and throttling sales to make ones sales goal can help out the following year.
Sadly sometimes you get corporate HQ that is just focused in on gains over LY, never mind that hot product that was blowing off the shelves was the reason for it. In particular for a publicly traded company that has shareholders to answer to.
As an example; lets say the local BB store got a 100 iPad 2 64GB 3G's in this morning. That is about $83K in sales. And lets say they average sales without the iPad 2 for the same day LY was $500K. Next year that manager would be looking at needing a $583K to make his goal.
Bean counters at the corporate level don't care one red cent about any hot item that caused the spike. Nor do shareholders of public companies. I personally have seen in the past when the store I worked for made it goal for the day, hold back on processing an order till the next day to give us a jump on the next days sales. But NEVER to the point that customers with money in hand were denied buying the product right then and there.
And that is where I think BB is getting in trouble with Apple right now....
mrkramer
Nov 28, 08:02 PM
I agree with the people here who have said that if this happens they would pirate all of the Music that they wanted from universal. If this happens and I buy a new iPod after that I will just go and pirate the Music that I want since the record labels have already been paid.
CIA
Apr 7, 10:41 PM
As best as I can figure, it works like this. Managers get good grades if they sell certain amounts of products.
I'll use low numbers here. Let's say BB corporate wants you to sell at least 5 iPads a day to make your "Quota". One day, 10 iPads come in. You sell all ten, yay, you made quota for the day.
But the next day, none get shipped to the store. So, boo, you didn't make quota, since you didn't have any to sell.
So, if you get 10 the day after that, & not knowing if more are coming tomorrow, you sell 5, make quota, and hold the other 5 for the next day when, low and behold, none get shipped to the store. You still have 5 left over to sell, which you do, and again you make quota for the day.
Basically the more days you make quota, the happier BB corporate is, and the better chance Mr. Manager gets a bonus down the road.
Mr. Manager (http://www.youtube.com/watch?v=O4DMPmoJkJQ)
I'll use low numbers here. Let's say BB corporate wants you to sell at least 5 iPads a day to make your "Quota". One day, 10 iPads come in. You sell all ten, yay, you made quota for the day.
But the next day, none get shipped to the store. So, boo, you didn't make quota, since you didn't have any to sell.
So, if you get 10 the day after that, & not knowing if more are coming tomorrow, you sell 5, make quota, and hold the other 5 for the next day when, low and behold, none get shipped to the store. You still have 5 left over to sell, which you do, and again you make quota for the day.
Basically the more days you make quota, the happier BB corporate is, and the better chance Mr. Manager gets a bonus down the road.
Mr. Manager (http://www.youtube.com/watch?v=O4DMPmoJkJQ)
Multimedia
Aug 20, 01:08 AM
That's okay. No worries. I just get a little defensive when I spend $5000 on a new system, and then see you posting about how it'll be better with Clovertown. But that's my problem I guess. :rolleyes:
Anyway, it's all cool.Thank you. I didn't mean to make you feel bad. This Clovertown thing is not new news. Some of us have known it would follow the first Mac Pro fairly soon thereafter since last Winter and have been discussing it ever since then. So I didn't think bringing it up here would upset new buyers. It's definitely going to cost a lot more if that helps.Yeah... me too! LOL!! :D
As for Toast and Handbrake performance... well that's all well and cool, but I have little use for those apps on such extreme level. I can't think of an instance where I would run Toast more than once or twice a week. Maybe I should get netflix and build a library of illegal movies?? Nah... I will be using my Macpro for creative work instead. FCP, Motion, Shake, Lightwave, Maya etc... I realize that comparisions with Handbrake and Toast are being made just to show how the cores are utilized, but frankly, I don't give a damn about those apps. They show me nothing. Now if you get into comparing heavy duty Professional apps that take full advantage of all cores at native speeds, then I'm excited. For example, Newtek Lightwave has been announced as UB "very soon". Lightwave is a fully multicore application that should test the strength of the Macpro when it comes to rendering. I'd love to see those benchmarks compared to G5!
Newtek Press Release (http://www.newtek.com/news/releases/08-01-06f.html)Thanks. I know what you mean. :)
Just a brief clarification on how I use Toast. Has nothing to do with burning DVDs. I use it to encode DVD Images of Digital Broadcast Television Shows recorded with EyeTV2 from off air SD and HD transmissions for personal archival purposes. Images not DVDs. Why? Because I beleive Handbrake is the most superior mp4 encoder available and it needs DVDs or DVD Images to rip from. Toast has what I think is among the best DVD Image transcoders. So I crank up the Toast settings to Maximum Quality and transcode the Native Digital Off Air Broadcast Recordings with Toast to DVD Images that Handbrake can then use to make pristine mp4 files that are a fraction the size of the originals. Once ripped to mp4s, the originals can be deleted as well as the Toast Images. What was originally a 4.4 GB recording winds up a 351 MB mp4 file - not H.264 btw for other reasons. 12 of those mp4 files fit on the same DVD that even one of the original recordings won't even fit on. And they look very similar to the originals. A little soft, but very fine from a fraction of the starting size. And from an iPod on an analog TV they look as good as commercial DVDs.
The same technique can be used to make pristine iPod compatible web-size versions of any of your FCP creations. So it may be relevant to you when you look at that post post-production application. :)
Anyway I'm glad you guys aren't too angry with me cause this time forward is really going to be a power explosion on all personal computers and we all know here that OS X is the only way to fly with the new hardware. Once we get Leopard on board and the remainder of all the pro aplications go UB and MultiCore Optimized, 2007 forward are going to be amazing times for creativity with little to no waiting for any processes to get done. :) Whoopie!
Anyway, it's all cool.Thank you. I didn't mean to make you feel bad. This Clovertown thing is not new news. Some of us have known it would follow the first Mac Pro fairly soon thereafter since last Winter and have been discussing it ever since then. So I didn't think bringing it up here would upset new buyers. It's definitely going to cost a lot more if that helps.Yeah... me too! LOL!! :D
As for Toast and Handbrake performance... well that's all well and cool, but I have little use for those apps on such extreme level. I can't think of an instance where I would run Toast more than once or twice a week. Maybe I should get netflix and build a library of illegal movies?? Nah... I will be using my Macpro for creative work instead. FCP, Motion, Shake, Lightwave, Maya etc... I realize that comparisions with Handbrake and Toast are being made just to show how the cores are utilized, but frankly, I don't give a damn about those apps. They show me nothing. Now if you get into comparing heavy duty Professional apps that take full advantage of all cores at native speeds, then I'm excited. For example, Newtek Lightwave has been announced as UB "very soon". Lightwave is a fully multicore application that should test the strength of the Macpro when it comes to rendering. I'd love to see those benchmarks compared to G5!
Newtek Press Release (http://www.newtek.com/news/releases/08-01-06f.html)Thanks. I know what you mean. :)
Just a brief clarification on how I use Toast. Has nothing to do with burning DVDs. I use it to encode DVD Images of Digital Broadcast Television Shows recorded with EyeTV2 from off air SD and HD transmissions for personal archival purposes. Images not DVDs. Why? Because I beleive Handbrake is the most superior mp4 encoder available and it needs DVDs or DVD Images to rip from. Toast has what I think is among the best DVD Image transcoders. So I crank up the Toast settings to Maximum Quality and transcode the Native Digital Off Air Broadcast Recordings with Toast to DVD Images that Handbrake can then use to make pristine mp4 files that are a fraction the size of the originals. Once ripped to mp4s, the originals can be deleted as well as the Toast Images. What was originally a 4.4 GB recording winds up a 351 MB mp4 file - not H.264 btw for other reasons. 12 of those mp4 files fit on the same DVD that even one of the original recordings won't even fit on. And they look very similar to the originals. A little soft, but very fine from a fraction of the starting size. And from an iPod on an analog TV they look as good as commercial DVDs.
The same technique can be used to make pristine iPod compatible web-size versions of any of your FCP creations. So it may be relevant to you when you look at that post post-production application. :)
Anyway I'm glad you guys aren't too angry with me cause this time forward is really going to be a power explosion on all personal computers and we all know here that OS X is the only way to fly with the new hardware. Once we get Leopard on board and the remainder of all the pro aplications go UB and MultiCore Optimized, 2007 forward are going to be amazing times for creativity with little to no waiting for any processes to get done. :) Whoopie!
ehoui
Apr 19, 03:58 PM
So True...
Poor lost souls rely on Steve to think for them, bring them courage, and guide them in worship.
Anyone who fails to fall in line, is immediately a threat to them.
It's this weakness is laughable.
I don't know what's worse:
1) Poor lost Stevie souls who "fall into line" with everything Apple does; or,
2) Poor lost anti-Stevie souls who "fail to see any good" that Apple does
This is a debate about a topic which few of us are technically qualified to argue. That being said, ad hominem attacks should have no place here regardless of the bucket that one might fall into (1), (2) or other. So I respectfully ask you to knock it off. Thanks.
Poor lost souls rely on Steve to think for them, bring them courage, and guide them in worship.
Anyone who fails to fall in line, is immediately a threat to them.
It's this weakness is laughable.
I don't know what's worse:
1) Poor lost Stevie souls who "fall into line" with everything Apple does; or,
2) Poor lost anti-Stevie souls who "fail to see any good" that Apple does
This is a debate about a topic which few of us are technically qualified to argue. That being said, ad hominem attacks should have no place here regardless of the bucket that one might fall into (1), (2) or other. So I respectfully ask you to knock it off. Thanks.
asdf542
Apr 10, 10:39 PM
This is kind of ironic. My brother works in the video editing field and I was just talking about this only 5 minutes ago. He was lucky enough to "NAB" a ticket (pun fully intended) literally seconds before they sold out, and he'll be there for the presentation. He was telling me about this radical new overhaul for FCP, and I thought it was kind of weird that I hadn't seen any mention of it seeing as how I check Apple rumor blogs almost daily, so I logged onto macrumors and sure enough, it was the first story listed.
I guess there's a lot of drama among the industry about Apple's refusal to release any kind of road map for FCP, not unlike their other products, and apparently a lot of people are starting to jump ship to Adobe's offerings. Everyone is pretty worried about this new overhaul because the guy who botched iMovie is the guy now in charge of FCP. I'm not into video editing, and I've never never used FCP or any product like it, but after hearing about all the drama and excitement surrounding this new overhaul I'm pretty stoked to see what happens.
My brother is a diehard Apple guy, but he, along with a lot of other people apparently, are basically giving Apple this final shot to fix a lot of FCP's limitations, or they're going to fully move over to Adobe's offering. (I can't remember the name of heir FCP equivalent, and I'm too lazy to look it up) Tuesday can't come soon enough!The guy who 'botched' iMovie is the same person that created Final Cut and continues to work on Final Cut. Randy Ubillos has been the head of Apple's video editing suites/applications for as long as I can remember.
I guess there's a lot of drama among the industry about Apple's refusal to release any kind of road map for FCP, not unlike their other products, and apparently a lot of people are starting to jump ship to Adobe's offerings. Everyone is pretty worried about this new overhaul because the guy who botched iMovie is the guy now in charge of FCP. I'm not into video editing, and I've never never used FCP or any product like it, but after hearing about all the drama and excitement surrounding this new overhaul I'm pretty stoked to see what happens.
My brother is a diehard Apple guy, but he, along with a lot of other people apparently, are basically giving Apple this final shot to fix a lot of FCP's limitations, or they're going to fully move over to Adobe's offering. (I can't remember the name of heir FCP equivalent, and I'm too lazy to look it up) Tuesday can't come soon enough!The guy who 'botched' iMovie is the same person that created Final Cut and continues to work on Final Cut. Randy Ubillos has been the head of Apple's video editing suites/applications for as long as I can remember.
Ja Di ksw
Aug 25, 05:15 PM
I would just like to say that every time I have dealth with Apple's help (blue line on screen, crack on trackpad, melted power brick cord, ordering, etc), they have been superb. Very professional, very helpful, and very quick. Does this add much to the discussion? No, but too often we only hear the bad, so I wanted to put in some good as well.
ggbrown
Mar 31, 04:09 PM
I'm a sysadmin and we use Ubuntu for our office fileserver. However, if you want other enterprise level software (e.g. Backup software) on Open Source systems, you have to choose a different system (Open SUSE in our case).
Sure, it's great....it's all free...but now we have multiple platforms to support. All Linux distros are NOT the same.
Android is suffering what Windows does.....an OS that is supposed to support a multitude of platforms, which will all come with varying success.
Open = Good in theory, not so good in real life.
Sure, it's great....it's all free...but now we have multiple platforms to support. All Linux distros are NOT the same.
Android is suffering what Windows does.....an OS that is supposed to support a multitude of platforms, which will all come with varying success.
Open = Good in theory, not so good in real life.
Chakotay
Apr 6, 02:17 PM
I guess it wouldn't hurt their future sales to announce international release dates. Several people I know have ordered or bought an iPad 2 simply because it is available (even with order backlogs) compared to Honeycomb tablets.
Here in continental Europe, all I saw so far was an announcement for the second quarter, which can slip to whenever...
Those of you who already got it - is it worth the wait?
Here in continental Europe, all I saw so far was an announcement for the second quarter, which can slip to whenever...
Those of you who already got it - is it worth the wait?
afrowq
Apr 6, 08:50 PM
If your sector of the business has decided to move to Premier because it works for them, awesome- but don't paint it as an industry trent. Cause I've seen zero migration from FCP to PP in Toronto post houses. Pro editing is still a two horse race: AVID and FCP.
And I can't help but think how ironic it will be if the new FCS will be built on AV Foundation, which was pioneered on your hated "itoys".
http://www.philiphodgetts.com/2011/02/a-new-64-bit-final-cut-pro/
Never said it was an industry-wide trent (sic). I said "a lot of professionals" have made the switch.
Thanks.
And I can't help but think how ironic it will be if the new FCS will be built on AV Foundation, which was pioneered on your hated "itoys".
http://www.philiphodgetts.com/2011/02/a-new-64-bit-final-cut-pro/
Never said it was an industry-wide trent (sic). I said "a lot of professionals" have made the switch.
Thanks.
Glen Quagmire
Jul 14, 03:31 PM
Why? What are the advantages/disadvantages to having it higher or lower in the case? Does the weight distribution matter?
My PC (in a full tower case) has the PSU at the bottom. Having had a case with the PSU at the top before, it seems more stable with all that weight in the base of the case. It also makes it easier to reach around the back for cables, as I don't need to stretch as far.
I would hope that Apple change the case design a bit more than this. I'm not a huge fan of the cheese grater design. However, it wouldn't prevent me putting in an order for the 2.67Ghz model (exactly when is another matter). It would be nice to have a couple more drive bays and USB ports as well.
The X1800 graphics card appears (from a brief look at the review sites) to be a mid-range card. Hopefully Apple will offer a high-range card (GF7900, X1900) as an option.
My PC (in a full tower case) has the PSU at the bottom. Having had a case with the PSU at the top before, it seems more stable with all that weight in the base of the case. It also makes it easier to reach around the back for cables, as I don't need to stretch as far.
I would hope that Apple change the case design a bit more than this. I'm not a huge fan of the cheese grater design. However, it wouldn't prevent me putting in an order for the 2.67Ghz model (exactly when is another matter). It would be nice to have a couple more drive bays and USB ports as well.
The X1800 graphics card appears (from a brief look at the review sites) to be a mid-range card. Hopefully Apple will offer a high-range card (GF7900, X1900) as an option.
kcmac
Aug 7, 08:54 PM
I don't believe that we have to wait until Spring 2007.:mad:
Oh well. Wait or not, Apple will still be way ahead of Microsoft!
I loved the Vista bashing. Better yet, it came from a French guy!:D
The French have been particularly strong lately. First Landis, Now M$. What happened to the white towel? :D ....sorry couldn't resist.
Oh well. Wait or not, Apple will still be way ahead of Microsoft!
I loved the Vista bashing. Better yet, it came from a French guy!:D
The French have been particularly strong lately. First Landis, Now M$. What happened to the white towel? :D ....sorry couldn't resist.
bokdol
Aug 18, 09:21 AM
If one were to buy a mac pro now, is the processor upgradeable to Clovertown in the future, or is that not really worth it even if it is, because you would need a faster FSB, meaning a new logic board, to take advantage of its power?
i think it is socket 775 or what ever. and if clovertown is pin compatable it will work. i think the processor will have to deal with the slower bus. as long as it is pin compatible.
i think it is socket 775 or what ever. and if clovertown is pin compatable it will work. i think the processor will have to deal with the slower bus. as long as it is pin compatible.
ssk2
Mar 22, 03:39 PM
Why are you comparing the Playbook that is coming out this summer to iOS 4? Chances are it will be competing with iOS 5. If you want to be fair and all.
Oh FFS... Ok, yes, if we're being pedantic, I'll wait until I try both iOS 5 and the Playbook before deciding.
Oh FFS... Ok, yes, if we're being pedantic, I'll wait until I try both iOS 5 and the Playbook before deciding.
2IS
Apr 8, 08:24 PM
Intel forced nVidia out of the chipset business. :p Which is what led to this whole GPU downgrade for Sandy Bridge equipped Macs with IGPs.
Well then allow me to be the broken record...
Intel isn't forcing anything. Mac Book pro's are using Sandy Bridge AND have a separate graphics chipset. :rolleyes:
Well then allow me to be the broken record...
Intel isn't forcing anything. Mac Book pro's are using Sandy Bridge AND have a separate graphics chipset. :rolleyes:
NJRonbo
Jun 14, 07:39 PM
Nice to meet you Jersey.
Are the gift cards good indefinitely?
Are the gift cards good indefinitely?
Evangelion
Aug 12, 03:51 AM
Is it possible for Apple to release a phone sold in their stores that would work on all networks? Or have several versions of the phone that will work for Verizon, Cingular...
I'll never be ceased at just how retarded the phone-system is outside Finland (or Scandinavia). I just buy a phone, and I get a SIM-card, and boom, it just works. I can replace the SIM at will, and it will just work. No hassle, no worries that "but this phone wotn work with that operator!". Unsatisfied with your current operator? It takes maybe ten minutes to get a new operator, and you get to keep your old number, AND your phone (it is YOUR phone, after all!).
I think that the scheme where the phones are tied to certain operator is just plain retarded. This is a perfect example as to why that is so. And I'm REALLY surprised that you folks (the rest of the world that is) hasn't seen the light on this issue. You just happily accept a scheme that limits choice and competition.
I'll never be ceased at just how retarded the phone-system is outside Finland (or Scandinavia). I just buy a phone, and I get a SIM-card, and boom, it just works. I can replace the SIM at will, and it will just work. No hassle, no worries that "but this phone wotn work with that operator!". Unsatisfied with your current operator? It takes maybe ten minutes to get a new operator, and you get to keep your old number, AND your phone (it is YOUR phone, after all!).
I think that the scheme where the phones are tied to certain operator is just plain retarded. This is a perfect example as to why that is so. And I'm REALLY surprised that you folks (the rest of the world that is) hasn't seen the light on this issue. You just happily accept a scheme that limits choice and competition.
frunkis54
Apr 27, 09:29 AM
It is not surprising (http://images.apple.com/legal/sla/docs/iphone.pdf) (pdf).
yep 4b says it all. saying if we don't want to be tracked if we don't want to by not using any app that tracks. seriously?. or by turning off location on the iphone. well we know that doesn't make a difference for this.
yep 4b says it all. saying if we don't want to be tracked if we don't want to by not using any app that tracks. seriously?. or by turning off location on the iphone. well we know that doesn't make a difference for this.
Super Dave
Aug 5, 06:38 PM
More speculation than rumour, but for Leopard I'd bet on:
-Resolution Independent UI http://arstechnica.com/journals/apple.ars/2006/5/22/4065
-Quartz 2D Extreme http://arstechnica.com/reviews/os/macosx-10.4.ars/14
Honestly, I'm surprised they're not in the rumour roundup.
David :cool:
-Resolution Independent UI http://arstechnica.com/journals/apple.ars/2006/5/22/4065
-Quartz 2D Extreme http://arstechnica.com/reviews/os/macosx-10.4.ars/14
Honestly, I'm surprised they're not in the rumour roundup.
David :cool:
swingerofbirch
Aug 25, 03:12 PM
OK, as long as we are kvetching, I e-mailed dotmac support because some of my e-mails weren't going through..
I sent a test e-mail from dotmac webmail to my gmail account, which didn't go through.
They wrote back with instructions that said:
Thank you for contacting Apple.
Based on the information you provided, we understand that one of two emails you sent to your Gmail email address was not delivered, nor is email present in the Sent Messages folder.
For the purpose of our investigation, please reply and provide the following information:
- What is the subject of the email that failed to deliver?
- Was the email sent using .Mac Mail on the web, or an email client such as Mac OS X Mail?
- Did the email contain an attachment? If so, what is the size of the attachment?
subject of the email that was not delivered. Additionally, please provide a copy of the email header from the email that was successfully delivered.
To view a message's full header text using Gmail:
1. Log in to Gmail, <http://www.gmail.com/>.
2. Open a message sent from the JDate service.
3. Next to message delivery time, click "More options."
4. Click "Show original."
A new browser window will open displaying the message's full text, including the header. Please include a copy of the full text presented in the new browser window.
Sincerely,
Chris
Look at the part I bolded! I DO subscribe to e-mail from J Date that I receive at gmail but I NEVER mentioned ANYTHING about J date to dotmac...it is completely irreleveant to the e-mail I sent them.
I called custmer relations and they said they would get dotmac to contact me in 24 hours to explain the message but THEY HAVE NOT CALLED OR WRITTEN.
Dotmac has been a HEADACHE this last year...they have lost my e-mail and webpages, and now somehow seem to be prying into my personal life!
I sent a test e-mail from dotmac webmail to my gmail account, which didn't go through.
They wrote back with instructions that said:
Thank you for contacting Apple.
Based on the information you provided, we understand that one of two emails you sent to your Gmail email address was not delivered, nor is email present in the Sent Messages folder.
For the purpose of our investigation, please reply and provide the following information:
- What is the subject of the email that failed to deliver?
- Was the email sent using .Mac Mail on the web, or an email client such as Mac OS X Mail?
- Did the email contain an attachment? If so, what is the size of the attachment?
subject of the email that was not delivered. Additionally, please provide a copy of the email header from the email that was successfully delivered.
To view a message's full header text using Gmail:
1. Log in to Gmail, <http://www.gmail.com/>.
2. Open a message sent from the JDate service.
3. Next to message delivery time, click "More options."
4. Click "Show original."
A new browser window will open displaying the message's full text, including the header. Please include a copy of the full text presented in the new browser window.
Sincerely,
Chris
Look at the part I bolded! I DO subscribe to e-mail from J Date that I receive at gmail but I NEVER mentioned ANYTHING about J date to dotmac...it is completely irreleveant to the e-mail I sent them.
I called custmer relations and they said they would get dotmac to contact me in 24 hours to explain the message but THEY HAVE NOT CALLED OR WRITTEN.
Dotmac has been a HEADACHE this last year...they have lost my e-mail and webpages, and now somehow seem to be prying into my personal life!
jfinn1976
Jun 14, 03:56 PM
My local RS said 7:30 pre-orders start on tues the 15th, I sure hope you don't wait until thurs.
DeVizardofOZ
Aug 26, 05:57 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
63dot
Aug 17, 08:21 PM
Lastly, OS X will always be superior to Windows based on the fact that it's built on a UNIX foundation. If I'm not mistaken, Windows code has just built on top of existing code year-after-year. :mad: I think the OS X was a fresh build.
windows has been, in the past building on existing code for many years and the last incarnation was windows ME, which followed windows 3.x, 95, 98, and 98SE
windows XP is built from windows 2000 which was built from windows NT which was written in what microsoft calls "NT" code, similar to UNIX but not as good, but more stable than the widely used windows 95/98
and os x is superior, and easier to use, than anything from microsoft
windows has been, in the past building on existing code for many years and the last incarnation was windows ME, which followed windows 3.x, 95, 98, and 98SE
windows XP is built from windows 2000 which was built from windows NT which was written in what microsoft calls "NT" code, similar to UNIX but not as good, but more stable than the widely used windows 95/98
and os x is superior, and easier to use, than anything from microsoft
DrRadon
Mar 22, 12:46 PM
It won�t sell because the iPad lines will block the view in store.
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